Terms & Conditions

Acceptance of terms

These terms and conditions govern all supply of goods and services by Nefertiti Advanced Skincare & Beauty Clinic (Nefertiti) to you, the purchaser of goods and services from us, including your use of the website at Nefertiti.co.nz They are effective from 1 November 2021 and will replace all earlier Nefertiti Advanced Skincare & Beauty.

Clinic terms of trade and any conditions contained in any document used by you and purporting to have contractual effect.

We reserve the right to change these terms of trade by notice to you. Notice may be given by posting the revised terms and conditions on our website.

To make a purchase from our online shop you must be 18 years of age or over.

Purchases from our online shop may only be made by persons who are acquiring goods or services for their own use or consumption, and you must not acquire goods from us via the website for resupply (whether in trade or otherwise).

If you are purchasing on behalf of another entity such as a company, you warrant you have the authorisation to agree to these terms and conditions on behalf of the entity.

Availability and supply

All orders are subject to the availability of those products or services. If for any reason a Product is not available, we will endeavour to notify the non-availability on our online shop.

Delivery and delivery charges

Prices for goods and services stated on our website are exclusive of any applicable delivery charges.

We only deliver to New Zealand street addresses. The cost of delivery is as stated on our website and a total delivery cost will be provided in the order summary in your online shopping basket.

We will use all reasonable endeavours to ensure that orders for tangible goods will be dispatched promptly after an order has been placed.

Shipping Policy

Shipping Costs and Methods

Domestic Shipping: We offer standard and express shipping options within New Zealand. Shipping costs will be calculated at checkout based on the delivery location and shipping method selected.

Processing Time

Orders are processed within 1-3 business days. You will receive a confirmation email with tracking information once your order has been shipped.

Processing Time for Vouchers: Physical vouchers are processed and shipped within 1-3 business days.

Delivery Time

• Standard Economy tracked shipping with NZ Post typically takes 3-7 business days, while express couriered shipping takes 1-3 business days with delivery to letterbox.
• Courier tracked shipping with NZ Post typically takes 1-3 business days with delivery to door
• Delivery times may vary depending on your location and external factors such as weather and postal delays.

Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our NZ Posts website.

Shipping Restrictions

We are unable to ship to P.O. boxes or APO/FPO addresses.

Shipping and Return Costs

• Shipping Costs for Returns: Return shipping costs are the responsibility of the customer, except in cases where the product is faulty or incorrect.
• Refund of Shipping Costs: Initial shipping costs are non-refundable, except in cases where we have made an error with your order.

Shipping Costs

NZ Post:

• North Island Post Economy/Tracked: $8
• South Island Post Economy/Tracked: $12
• North Island Rural Economy/Tracked: $12.50
• South Island Rural Economy/Tracked: $12.50

NZ Post

• North Island Couriered/Tracked: $12
• South Island Post Couriered/Tracked: $17
• North Island Rural Couriered/Tracked: $17.50
• South Island Rural Couriered/Tracked: $17.50

Pricing

All prices are in New Zealand Dollars and are inclusive of any Goods and Services Tax ("GST") unless stated to be otherwise but are exclusive of delivery charges. All prices are correct when published. We reserve the right to alter prices at any time.

An invoice will be emailed to you at the email address you supply when you place your order. You are responsible for ensuring that your contact details are correct.

Payment options

We accept the following payment methods

Afterpay

Afterpay terms and conditions: https://www.afterpay.com/en-AU/business/resources/marketing

Credit cards

Visa, MasterCard and American Express

Credit Card Security

Our credit card payments are processed via Windcave.

Windcave's terms and conditions: https://www.windcave.com/Document/NZ-Terms%20and%20Conditions.pdf

Returns Policy

We do not have to provide a refund if you have changed your mind about a particular purchase, so please choose carefully. If the goods are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy.

Product Returns

• If you are not completely satisfied with your purchase, you may return the product within 30 days of receipt for a full refund or exchange.
• To be eligible for a return, the product must be unused, unopened, and in its original packaging.
• Please contact our customer service team at info@nefertiti.co.nz or 09 488 0366 to initiate a return.

Refunds for Products

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10-12 business days.

Non-Returnable Items

• We do not accept returns or exchanges on the following items:
  • Opened or used products.
  • Gift cards and vouchers.
  • Sale items or promotional offers.

Exchanges

• If you wish to exchange a product, please contact us at info@nefertiti.co.nz or 09 488 0366 within 30 days of receipt. We will guide you through the exchange process.

Liability Limitation

Where you acquire or hold yourself out as acquiring goods or services from us for the purposes of a business, the provisions of the Consumer Guarantees Act 1993 will not apply. The conditions, warranties and guarantees set out in the Sale of Goods Act 1908 or otherwise implied by statute or common law will not apply and are excluded from these terms of trade.

We will always endeavour to have complete and accurate information on our website but to the greatest extent permissible by law we assume no responsibility for the completeness and current accuracy of the information provided on our website.

To the greatest extent permissible by law, we exclude all liability we may have to you for any claim except where we have acted in bad faith. This exclusion also applies for the benefit of every officer, employee, contractor, agent of us and anyone else we use to perform our duties or provide services under any agreement you have with us. None of the persons specified above is liable or has to pay you for anything else in connection with or resulting from anything any of us does or does not do, or delays in doing, whether or not it is contemplated or authorised by any agreement you have with us. This exclusion applies whatever you are claiming for and in whatever way liability might arise. This exclusion does not limit any inalienable rights you may have under the Consumer Guarantees Act 1993.

Our maximum liability to you (if any) shall be limited to the value of any faulty products or services supplied by us and we, our employees, contractors and agents, will not be liable to you for loss or damage of any kind however that loss or damage is caused or arises.

Applicable law and jurisdiction

Unless we otherwise agree in writing, this agreement contains all the terms of our relationship and continues to apply no matter where you are located at the time any goods or services are provided to you by us and irrespective of the location where you reside.

Use of our website, supply of products or services by us to you and any other matter arising from these Terms and Conditions are subject to the laws of New Zealand. The Courts of New Zealand shall have non-exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with these terms of trade, or with the use of website or supply of any services.

Where you or any other person who you act for, or who you permit to act for you supplies incorrect information for the purchase of a product or service and we incur cost in any matter concerning that name then we may recover the costs incurred by us from you (including legal costs on a solicitor-client basis).

You agree to use our website, products and services in accordance with the applicable laws of the country or countries where your business or organisation is based.

Privacy policy and Confidentiality

Unless you opt to receive messages from us we will not contact you again in future. If you have opted to receive ongoing communications and at a later date you no longer wish to receive these communications you will be able to opt out of receiving this information by contacting us by email or by following the unsubscribe instructions at the bottom of emails sent to you.

Opting out of receiving the above mentioned messages will not prevent the sending of messages that specifically relate to your order(s).

We may use personal information that we collect about you to provide products and services to you and to administer orders and payments relating to your purchases from us.

You will need to permit us to place data files ("cookies") on your computer to enable you to use some features of some of our websites. Where you choose not to enable cookies from our Website, some functionality of those Website may not be available to you.

We may disclose your personal information as required by law.

Where you have provided information to us on a confidential basis, we will hold that information in confidence, except as required by law. We cannot guarantee that our website is secure, and we cannot be held responsible for a breach of our website security that is beyond our control.

You can request details of your personal information that we hold, and ask us to correct it, at any time.

General Conditions

We reserve the right to change these terms and conditions from time to time by notice, which may be in the form of a notice posted on our website at nerfetiti.co.nz

If we fail to enforce any terms or to exercise our rights under these terms and conditions at any time, we have not waived those rights.

If any provision of these terms and conditions is held to be invalid or unenforceable for any reason, the remaining provisions shall remain in full force and effect and the parties shall adjust their respective rights and obligations in accordance with the spirit and intent of the parties as shown by these terms and conditions.

Unless any provision in this agreement expressly provides otherwise, these terms and conditions are not intended to confer a benefit on any person or class of person who is not a party to it.

We may deliver notices to you by sending them to an email address that you have notified to us.

Contact Information

If you have any questions or need assistance with your order, please contact us at:

• Email: info@nefertiti.co.nz
• Phone: 09 488 0366
• Business Hours: Tuesday 9.30-5.30 | Wednesday 9.30-8.00 | Thursday 9.30-8.00 | Friday 10.30-5.30 | Saturday 9.30 – 3.00